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Working in retail businesses has its unique challenges and rewards the relationship employee-customer has presented as the first priority for increasing sales many situations involving poor customer service are recounted normally the employee has been blamed for his/her lack of customer service. The effects of poor customer service in reducing the elements of consumer trust would be dealt in the paper relating to companies like google, starbucks and. Free essay: customer service excellence today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in.
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